Return & Exchange Policy

Last Updated: 11 June 2025

At IndianShopKart, we care deeply about your shopping experience and want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help.

Eligibility for Return & Exchange

We accept returns and exchanges under the following conditions:

  • The item received is damaged, defective, or incorrect.
  • The size doesn’t fit you properly (size issues accepted).
  • You contact us within 48 hours of delivery.
  • The product is unused, unwashed, and in its original packaging with tags intact.

We do not accept returns or exchanges for:

  • Change of mind or style preference
  • Products that show signs of wear or use

How to Request a Return or Exchange

To initiate a return or exchange:

  • Email us at contact@indianshopkart.com within 48 hours of delivery.
  • Mention your order number, attach clear photos of the product, and describe the issue.
  • Our team will respond within 24–48 business hours to assist you.
  • Once approved, we’ll share the return shipping address and instructions.

Return Shipping

  • Return shipping costs for size issues will be borne by the customer.
  • For damaged or incorrect products, we will cover return shipping and process a replacement or full refund.

Refunds (if applicable)

  • Once we receive and inspect your return, we’ll notify you about the refund approval.
  • If approved:
    • Prepaid orders will be refunded to the original payment method within 5–10 business days.
    • Cash on Delivery (COD) orders will receive a store credit or exchange.
  • Note: Shipping fees are non-refundable.

Cancellations

  • Orders can be cancelled within 48 hours of placing them.
  • Once processed or shipped, cancellations are not possible.

Exchange Process

  • Once your returned product is received and approved, the replacement will be shipped.
  • All exchanges are subject to stock availability.

Final Note

Your satisfaction matters. We’re always here to support you and resolve any product-related concerns with care and urgency.

Thank you for shopping with IndianShopKart – Where Tradition Meets Trend.